Creating loyalty among our employees
NETmanage attributes great importance to earning the loyalty of its employees, so that our customers may always benefit from the same people and experience in the long term.
We always define the specific requirements for each project, including project deadlines, which are always very carefully respected.
All our customs can enjoy proactive advice in order to prevent crashes or failures and in most cases we establish accurate risk analysis through our engineers.
Statistically speaking, the response time on our Helpline is even lower than what is agreed in customers' contracts. Support requests are processed within 2-3 hours on average.
Respect for the customer
Our company's management pays great attention to the human relationships with our customers, and we are always attentive to their needs or demands.
The skills of our employees are trained constantly. All our employees must regularly pass the latest certifications on new products