NETmanage SA offers maintenance and monitoring solutions for your applications and information systems (software, hardware, desktops, servers, security and backups).

Outsource your IT to reduce costs in order to focus on your business. Even a perfectly installed network system is adapted to evolve according to the needs or development of a company. Our teams are trained to find the best solutions in line with your business, while respecting your specific requirements.

A telephone support service is available to our customers, for fast and remote troubleshooting. The hours of service are flexible and adaptable to your convenience during the week and/or bank holidays.

Depending on the size of your computer system, together we can schedule regular interventions to prevent any abnormalities occurring. More regular interventions can be arranged at your convenience if necessary.

 

 

Basic Pack
  • Backup checks
  • Checking logs, errors/warning, anti-virus, profiles, hardware
  • Access to the helpline - dedicated number for support
  • Ticket Management and Monitoring (no automatic resolution)
  • Monthly reporting on hours and interventions
  • Advantageous prices for hardware ordered
  • Remote server management
Silver Pack
  • The Basic pack is included
  • Management of user accounts on the network and access rights
  • Any network problems (cables, switches, routers, etc.)
  • Hardware post-sale support service by guarantee
  • Updating of server(s) and rebooting
  • Managing the hierarchical file structures according to customer needs
  • Opening and resolving tickets
  • Network security
  • Monitoring and evaluation of IT Service
Gold Pack
  • The Basic and Silver packs are included
  • Support for server problems
  • Complete reinstallation of servers in the event of crashes
  • Advice and optimisation - Microsoft Certified Engineer
  • IT Project Management, Project monitoring, IT planning and policy
  • Budget planning
  • Quality documentation for ISO standards
  • Constantly ensuring the best value for money on hardware
  • Comprehensive remote server management
 
 

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If you are interested in this service and desire more information, feel free to contact us.